Question 1

How do I care for my bag?

Accepted Answer

Luken + Co’s cotton totes and bags can be hand washed or machine washed in cold water, hung to dry, and ironed on low heat. Due to the natural fabric of the bags some shrinkage can be expected. 
Nylon bags and back backs can be spot cleaned with warm water and mild detergent.
Lay flat to dry.

Question 2

Can my order be gift wrapped?

Accepted Answer

We do not offer giftwrapping at this time.

Question 3

Can my order be monogrammed?

Accepted Answer

We do not offer monogramming at this time.

Question 4

Can I change my order after it's placed?

Accepted Answer

We may be able to change your order for you if your order has not been processed at the time of inquiry. For assistance, please contact customerservice@lukenandco.com immediately.

Question 5

How do I track my order?

Accepted Answer

You will receive an email notification and a tracking number when we have shipped your order.

Question 6

Help, my package never arrived!

Accepted Answer

If you believe your package has been lost in transit, please email us at customerservice@lukenandco.com. We will do our best to assist in locating it. However, after a package has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.

Question 7

Does Luken + Co charge sales tax?

Accepted Answer

In accordance with tax laws, we charge sales tax on online purchases made by customers in New York State as that is where we have an economic nexus.

Question 8

Do you have any brick-and-mortar locations?

Accepted Answer

At this time, we only sell direct to customers via our website. However, we will be doing pop-up shops in New York State. Be sure to follow us on Facebook and Instagram to find out about these events.

Question 9

How does Luken + Co give back?

Accepted Answer

We feel it’s important to make a difference in our community and world by giving back a portion of our proceeds to non-profit organizations that are close to our heart. Therefore, we will be partnering periodically with non-profit organizations. Be sure to follow us on Instagram and Facebook for details.

Question 10

What is your Privacy Policy?

Accepted Answer

At Luken + Co, we keep your information in the strictest confidence. We will never sell,
give, or trade your personal information.

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